.Success Story

Mosaic.

Enhancing Communication and Organization for Deallus

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Success Stories

Mosaic

Introduction.

We take pride in being recommended by our former clients to new ones. Word of mouth is our most common way of gaining new projects. Our ultimate goal is to ensure customer satisfaction, which naturally generates new clients and partnerships. Deallus is one such company that came to us through this route.

They are a strategic intelligence consultancy in the global life sciences sector, dedicated to preparing their clients for the future with forward-thinking assurance in a competitive world. The name 'Deallus' /diæ lus/, derived from Celtic, signifies intelligence, insight, and wisdom. We appreciated that these qualities proved to be infused in their company culture, as they respected and valued our practices, work ethic, and services.

Innovative and Intuitive Software Solution:

Deallus is primarily a consulting business. Their main focus is finding the best solutions for their clients. Their communication relied heavily on email, prompting a search for a more seamless way to share information between employees and clients. Becky Karver, Deallus' Chief Operations Officer, based in New York, explained that:

“There were many suggestions over the years in the business about ways that we can automate some of the processes that we were doing manually. That was a sort of challenge.”

The life science sector is highly competitive. Staying updated and innovative, and often relying upon intuition, is crucial to avoiding losing business to competitors offering similar tools. As a company providing strategic intelligence with experienced specialists, Deallus knew the automation process would be challenging. Therefore, their choice of partner was strict and careful:

“We felt like going to a tendering process can be quite lengthy. We didn't know what to expect, but loved Matt's and Tony's approach. They really understood our business and articulated our tech needs. That is the main thing why we decided to go with 2am.tech.”

We aimed to create an information management platform that helps users manage competitive intelligence insights in a single repository. Our software solution, Mosaic, was created to facilitate faster and easier competitive analysis by automating several processes. Users can plan projects, create and track goals, log insights and analyze collected information. Mosaic includes files storage, meeting notes, house rules, and other project management features. Most importantly, we wanted Mosaic to be an intuitive medium for Deallus’ employees and clients. We introduced a web application portal to store all projects and documents easily.

“We had some great feedback from our clients! They became internal advocates, proactively discussing it with colleagues, which is huge. Internally, our people were amazed once they started using the software and understood its benefits.”

Additionally, Deallus often covers conferences. Within Mosaic, we have developed an additional functionality, a conference planner, which automated gathering, organization and display of all conference-related public information regarding target conferences. As Becky Karver happily explained:

“I have seen first hand, the time it saved. Before it would take us a day, now it takes only an hour to do some things, and it is amazing. There are probably areas that we didn’t address yet with you, but they will come over the years.”

Conclusion.

Mosaic is an ongoing project, with future cooperation between Deallus and us strengthened by mutual understanding and respect. We remain responsive to client feedback and are committed to delivering excellent software solutions. This approach is vital for our plans for further development. As Becky Karver added:

“So, we've got ourselves a based MVP that we want to build out in a certain area. We've laid a road to that and it feels really good. I was impressed with it. The system is complex but works perfectly. Bugs are fixed fast.”

Receiving confirmation that Mosaic is intuitive and easy to use was a great compliment. Deallus reported that their employees adapted quickly with minimal training, despite the software’s complexity.

“Another benefit Mosaic brings is increased collaboration. Having everything for your projects in one place is great. The streamlined communication has greatly improved, and that is a strong benefit.”

Mosaic started as a data and project management program for Deallus. However, it evolved into a more complex management software, incorporating several essential functionalities throughout its development to meet Deallus’ needs.

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Mosaic.

Introduction.

Innovative and Intuitive Software Solution:

Conclusion.

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